Strategies for getting overdraft fees, NSF fees, and monthly maintenance fees reversed. Banks refund these more than you think. This guide is customized for Salt Lake City residents with Utah-specific consumer protection information.
Salt Lake City Local Tip: Utah's Consumer Sales Practices Act (§ 13-11-1) allows consumers to recover actual damages plus attorney fees.
Utah law: Consumer Sales Practices Act (Utah Code § 13-11-1) — private right of action
Call the number on the back of your debit card. Be polite but firm. Say: 'I'd like to request a courtesy refund of the overdraft fee charged on [date].' Banks refund 1-2 per year on request.
If you're a long-term customer with generally positive history, mention this. Banks value retention more than a $35 fee.
Front-line agents have limited authority. Supervisors can approve larger refunds and policy exceptions.
Under Reg E, you can opt out of overdraft for debit card and ATM transactions. This prevents future fees — your card will simply be declined instead.
If you've been hit with multiple fees in a short period, or fees were charged in a deceptive order, file a CFPB complaint. The CFPB has fined major banks billions for junk fees.