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From the Pointify Travel Technologies suite:

SubScrub — Cancel SubscriptionsDebtShield — Debt Recovery
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    West Virginia/Software & SaaS

    Software & SaaS Disputes in West Virginia

    SaaS company making it impossible to cancel? Annual contract auto-renewed? Generate legal demand letters citing FTC and ROSCA. West Virginia residents are protected by the Consumer Credit and Protection Act (W. Va. Code § 46A-6-101). Private right of action.

    Common Software & SaaS Disputes

    • Annual contract auto-renewed without notice
    • Can't find cancel button (dark patterns)
    • Charged after free trial
    • Feature removed but price kept
    • Enterprise contract disputes
    • Seat licenses still charging for departed employees

    West Virginia + Federal Laws

    • • W. Va. Code § 46A-6-101
    • • FTC Click-to-Cancel Rule
    • • ROSCA (online negative options)
    • • FTC dark patterns enforcement
    • • State auto-renewal laws
    • • UCITA (software licensing)

    Escalation Path

    • 1Cancellation demand letter
    • 2Refund request with legal citations
    • 3Credit card chargeback
    • 4FTC complaint (dark patterns)
    West Virginia LawsSoftware & SaaS
    Dispute Software & SaaS — $4.99