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    5 Steps

    How to File a State Attorney General Complaint

    When and how to escalate to your state Attorney General. What they can do, expected timeline, and how to maximize impact.

    Steps

    1

    Find your state AG office

    Visit naag.org/find-my-ag to find your state's Attorney General website. Most have dedicated consumer protection divisions with online complaint forms.

    2

    Document your prior attempts

    AG offices want to see that you tried to resolve directly. Include copies of your demand letter, the company's response (or lack thereof), and any relevant communication.

    3

    Fill out the complaint form

    Most states have online forms. Include: company name, your contact info, description of the issue, amount in dispute, what resolution you want.

    4

    Attach supporting evidence

    Upload: your demand letter, billing statements, correspondence, cancellation confirmations, screenshots of deceptive practices.

    5

    Follow up after 30 days

    AG offices handle thousands of complaints. If you haven't heard back in 30 days, call to check status. Some states have online tracking.

    Expert Tips

    AG complaints carry more weight than individual disputes — companies take them seriously
    If multiple people file about the same company, it can trigger an AG investigation
    Some states (CA, NY, MA) have very active consumer protection divisions
    AG complaints are public record — companies want to avoid this

    Relevant Laws

    • State UDAP statutes
    • State AG enforcement powers
    • FTC Act § 5 (federal coordination)
    • State-specific consumer protection laws
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